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Course Outline
Introduction to AI in Public Services
- What AI means for service delivery: overview and definitions
- Digital transformation trends in government
- AI maturity across public institutions
Real-World Use Cases in Public Sector Services
- Automated form processing and intake workflows
- AI in healthcare triage, immigration document processing, and tax analysis
- Service personalization using data-driven insights
Language Access and Citizen Engagement
- AI translation and summarization tools
- Chatbots and virtual agents for multilingual communication
- Improving accessibility for diverse populations
AI for Forecasting and Resource Planning
- Using AI to predict service demand and capacity
- Early warning systems for fraud, compliance, or case escalation
- Integrating AI into business intelligence workflows
Ethical and Operational Considerations
- Bias, fairness, and explainability in automated decisions
- Managing citizen trust and privacy
- Designing human-in-the-loop service models
Strategic Planning for AI-Enhanced Delivery
- Identifying opportunities for AI within existing service chains
- Assessing readiness: data, systems, and workforce
- Cross-agency collaboration and scalable pilots
Summary and Next Steps
Requirements
- Familiarity with public service operations and delivery mechanisms
- Interest in service innovation, citizen experience, or digital transformation
- No prior technical expertise in AI required
Audience
- Public sector professionals in service delivery roles
- Government departments involved in digital transformation
- Operations and innovation teams in areas such as tax, health, or immigration
7 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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