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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- SLAs, compliance (PCI DSS, uptime)
- ITSM workflows (incident/problem/change)
- Day 2: Java Production Essentials
- JVM internals, memory, GC basics
- Java exception analysis
- JVM tuning for banking workloads
- Day 3: Unix Fundamentals
- File structure & navigation
- Commands: ps, top, df, tail, grep, awk, sed
- Shell scripting basics for automation
- Day 4: Logs & Monitoring
- Understanding logs (transaction, audit)
- Tools: Splunk, ELK, native log parsing
- Hands-on: Troubleshooting a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow, JIRA workflows
- Escalation matrix (L1 → L2 → Dev)
- RCA & documentation best practices
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- WebLogic, Tomcat basics
- API failure codes (401, 500, 504)
- JDBC pool issues & timeouts
- Day 7: DB Troubleshooting
- Slow queries, locks, deadlocks
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Hands-on: Resolving a DB deadlock
- Day 8: CI/CD, Release & Rollback
- Jenkins overview
- Release failure scenarios
- Rollback and post-deployment validation
- Day 9: War Room Simulation
- Role assignment: incident lead, comms, tech fix
- Live troubleshooting scenario (login failure)
- RCA, war room notes & stakeholder updates
- Day 10: Capstone & Review
- Summary of tools, logs, escalation, Unix, DB
- Final challenge + quiz
- Certification and feedback session
Optional Add-Ons
- Kafka/MQ troubleshooting basics
- APM Tools: AppDynamics/Dynatrace
- Basic Kubernetes (pod restarts, logs)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- An understanding of core Java programming concepts
- Experience working with Unix-based systems
- Familiarity with support workflows in enterprise applications
Audience
- Support Engineers
- Java Developers transitioning into support roles
- Production Support Analysts in banking environments
35 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €11400 online delivery, based on a group of 2 delegates, €3600 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
Please see our public courses
Testimonials (5)
That we got a complex overview also about the context - for example why do we need some annotations and what they mean. I liked the practical part of the training - having to manually run the commands and call the rest api's
Alina - ACCENTURE SERVICES S.R.L
Course - Quarkus for Developers
The extra information that was shared, the training was not straightforward groovy, which was nice.
Covenant - Vodacom
Course - Groovy Programming
the trainer can clearly explain the topic and can answer every question.
Hannah Mae Lubigan - Security Bank Corporation
Course - Advanced Spring Boot
Training style and trainer helps solve issues encountered during the exercises.
Carl Angelo Gonzales - Security Bank Corporation
Course - Spring Boot for Beginners
The breadth of the topis covered was quite a bit and the trainer tried to do justice to that.
