Course Outline
Prerequisites
No technical background required. Helpful (not required): basic familiarity with AI tools such as ChatGPT or Microsoft Copilot.
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners (optional)
Introduction (Human Factors in AI Adoption)
- Why AI adoption fails in real teams: human factors, not tools
- Trust calibration: under-reliance vs over-reliance (automation bias)
- Accountability: “AI can assist, humans remain responsible”
1. Calibrated Reliance (Safe Use in Daily Work)
- Use-case boundaries: what is appropriate for AI, what is not
- Stop rules: when to pause, verify, or escalate
- Common failure patterns and early warning signs
2. Verification Standards (Quality Without Slowdowns)
- Practical verification levels (light, standard, strict)
- Red flags: hallucinations, outdated facts, missing sources, sensitive content
- “Second source” and traceability basics (what to log)
3. Accountability and Decision Hygiene
- Ownership: who validates, who decides, who signs off
- Escalation triggers and decision thresholds
- Decision log: minimum evidence and documentation
4. Team Agreements Workshop (Core Deliverable)
- Working agreement structure: trigger, action, evidence, owner, consequence
- Examples for common workflows (emails, analysis, customer comms, internal docs)
- Aligning agreements with company policy and confidentiality rules
5. Trust and Psychological Safety
- Typical fears: replacement, loss of competence, loss of status
- Manager scripts: how to talk about AI without hype or panic
- Conflict patterns: “pro-AI” vs “anti-AI” and how to de-polarize
6. Light Incident Response (AI Mistakes and Near-Misses)
- Classify incidents: low/medium/high impact
- Contain and communicate (internally and with customers when needed)
- Learning loop: update agreements, templates, and rituals
7. 30-Day Adoption Plan
- Team rituals: weekly check-in, prompt review, incident review, decision review
- Metrics that matter: adoption quality, rework, escalations, trust indicators
- Next steps and follow-up plan
Requirements
- Basic familiarity with everyday workplace workflows (email, docs, meetings).
- Helpful (not required): prior exposure to AI tools such as ChatGPT or Microsoft Copilot
Audience
- Team Leaders and Middle Managers
- Project / Product Managers
- Heads of Functions (Operations, Customer Service, Sales)
- HR Business Partners
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €2280 online delivery, based on a group of 2 delegates, €720 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
Please see our public courses
Testimonials (3)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises