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Course Outline
Introduction to Mobile Subscriber Services
- Subscriber types and profiles
- Service types: voice, SMS, data, value-added services
- Subscriber lifecycle events and signaling implications
Overview of OSS and NetAct Role
- OSS functions in performance management
- NetAct: purpose and core components
- Data flows from network elements to NetAct
Key Performance Indicators — Concepts
- KPI categories: availability, accessibility, retainability, integrity
- KPI calculation basics and aggregation periods
- Thresholds, alarms, and SLA alignment
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour considerations and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Latency, jitter, and packet loss metrics
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root-Cause Correlation
- Trend analysis and baseline detection
- Correlating KPIs across layers (RAN, transport, core)
- Using KPIs to isolate congestion, configuration, and hardware faults
Reporting, Dashboards, and Alarm Management
- Designing actionable KPI dashboards
- Report generation and stakeholder-focused reporting
- Alarm tuning and noise reduction strategies
Troubleshooting Workflows Using NetAct Data
- Step-by-step troubleshooting playbook
- Case exercises: voice call failure and data throughput degradation
- Validation and closure criteria for incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance model
- Change management and KPI impact assessment
- Continuous improvement and KPI lifecycle
Summary and Next Steps
Requirements
- An understanding of mobile network architecture
- Familiarity with OSS/BSS concepts
- Basic knowledge of performance monitoring terminology
Audience
- Network operations and performance engineers
- OSS analysts and NOC staff
- Telecom planners and service assurance teams
14 Hours
Delivery Options
Private Group Training
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- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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